* important stuff

The page with all the terms and conditions and things like that. The important things we'd like you to read.

postage costs

Postage and packing is included in the price. How easy is that?

For European and international delivery, it'll cost a little bit extra, because our lobsters will have to crawl a bit further under the sea and we have to feed 'em up to be nice and strong for the journey. Just select the correct option when ordering!

delivery

As each lobsterfone is hand-assembled, there may be fluctuations in the order period. If it is an urgent order, you are advised to contact us directly to confirm the delivery period.

If a longer-than-usual despatch period is expected, we will advertise the product as a back-ordered item.

The colour of the product may vary from that shown in photographs on this website. As in nature, plastic lobsters also come in a variety of shades.

Orders will be despatched 1st Class Royal Mail, postage and packing is included in the product price. For large orders, a special postage rate may be arranged by prior arrangement; please contact us for more information.

cancellation and returns

Cancellation: As long as your lobsterfone.com order has not yet been despatched, you will not be charged for your order. If it has been despatched, we request return of the item (unopened and you must pay the postage) and a refund of the product will be given.

Returns: If you choose to return your lobsterfone product (i.e. unwanted and in original condition), you may do so WITHIN 14 DAYS of despatch and receive a refund of the product's value. However, you must pay the postage to have the item returned.

In either case, contact us as soon as possible to discuss the return of the item.

copyright and stuff

NO UNAUTHORISED COPYING OF MATERIALS
The concept, lobsterfone product range and entire contents of this website, including but not limited to: text, graphics, logos and images, are the property of lobsterfone, its suppliers or its clients and are protected by British and International copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of lobsterfone.

privacy information

We have created this policy to reassure you about submitting your information to this site.

Our order system (Google Checkout) requires users to give us various information about themselves. The information is used to complete the order, ensure payment is successful, and to contact the customer when necessary about the order.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Customers may contact lobsterfone.com directly to request a change of details.

contacting lobsterfone.com

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website,

  1. You can email seb[at]lobsterfone.com

tip-top top-tip

Have you checked out our support page? Or our Facebook group?
all content copyright © lobsterfone.com 2008-2017